Returns:
You may return new, unopened items within
30 days of delivery for a full refund. All merchandise must
be returned in new condition with all original boxes, packing
material, documentation, and instructions and must be able to
be resold. We'll also pay the return shipping costs if the return
is a result of our error (you received an incorrect or defective
item, etc.). Please note you may be charged for shipping and
any applicable restocking fees on returned orders. This includes
the cost of free shipping; items returned that had been shipped
for free will be refunded for the price of the merchandise excluding
the actual shipping cost. Just visit our online Returns
Center, and we will guide you through the process.
Please note that it may take up to 10 business days
to process returns once they arrive at our Returns Center.
Click here to
process a return.
Exchanges:
If you received a faulty item and need to exchange it for the
same item, visit our Exchange
Center to request an exchange. If you would like to exchange
an item for a different item, please return the original item
through our online Exchange
Center. Please return the item to our address below. Shipping
cost is the responsibility of the customer. Additional shipping
charges will apply.
Please note that it takes 3 to 5 business days to
process the exchange once they arrive at our Returns Center.
Click here
to process a exchange.
Damages:
If you received a item that was damaged in transit
and need to exchange it for the same item, visit our Damages
Center to request a replacement. Please keep the item(s)
for 10 business days for possible inspection by carrier. After
10 business days simply dispose of the item(s). Note: You
must report a damage claim wit in 10 business days of delivery,
any damag claim after that point will not be replaced.
Please note that it takes 5 business days to process
the exchange once they arrive at our Damages Center.
Click here
to process a damage claim.
Partial Refunds:
Partial Refunds will be issued for the following items:
For items that are returned more than 30 days after delivery.
Any item that has obvious signs of use.
Any item not returned in the condition it was received.
Shipping Address:
WineStuff.com
Returns & Exchanges
410 S 16th Street
Easton, PA 18042
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Riedel Decanters
